Dillo® Seasoning Registered Trademark Logo

Shipping and Returns

Dillo® Shipping and Return Policies

FREE SHIPPING ON ALL ORDERS – NO MINIMUMS REQUIRED!

At our discretion, we may choose to use different carriers and services based on order quantity, weight and dimensions. This is done simply to reduce overhead costs and allows us to keep shipping free for our loyal customers.

  • Process and Handling Times: 1 business day
  • Transit Times: 2-7 business days

Returns

  • Due to food safety regulations and quality control standards, all food and consumable purchases are final and non-returnable. This ensures that every product you buy from us is fresh, safe, and untampered with.
  • Gift cards that are unused can be refunded within 30 days of the date of purchase.

Lost/Damaged Shipment

If you encounter a shipment that has been lost or damaged by the shipping carrier, you must first contact the shipping carrier directly and file a claim.

The shipping carrier resumes all responsibility for your package(s) upon receiving them. We are unable to refund or replace any lost or damaged products once the shipping carrier takes possession of the package(s).

United States Postal Service (USPS)

  • Requirements to File
    • Tracking number: The 13-digit number from your receipt or label.
    • Proof of value: A receipt, invoice, or printed statement showing the item’s value.
    • Proof of damage/loss: Photos of the damaged item and packaging (keep the physical items until the claim is finished).
  • Deadlines
    • Damaged or missing contents: File immediately, up to 60 days from the mailing date.
    • Lost packages: Wait at least 15 days (depending on service) and file no later than 60 days from mailing.
  • File a USPS Claim Online ► United States Postal Service (USPS)

United Parcel Service (UPS) w/ Account #

Filing a Claim with a UPS Account

  • Log in: Sign in to your UPS account with your username and password.
  • Enter details: Provide the tracking number (1Z number) for the lost or damaged package.
  • Select the issue: Choose whether the package is lost or damaged.
  • Describe contents: Add a detailed description of the merchandise, including brand name, model, color, and value.
  • Upload documents: Attach photos of damage, invoices, or receipts showing item value.
  • Submit: Review your information and finish the submission.

Important Tips

  • Time limits: Report lost or damaged packages within 60 days of the scheduled delivery date.
  • Keep packaging: For damaged items, keep the original box and packing materials until the claim is resolved, as UPS may inspect them.
  • Track progress: Monitor the status on your UPS claims dashboard.

United Parcel Service (UPS) w/o Account #

Filing a Claim without a UPS Account

  • Go to the UPS File a Claim page and select File as a Guest.
  • Enter your 18-digit tracking number.
  • Provide details about whether the package is lost or damaged.
  • Upload proof of value, such as an invoice or receipt.
  • Submit photos of the damaged contents and packaging (if applicable).

Important Rules to Remember

  • Time limit: File your claim within 60 days of the scheduled delivery date.
  • Keep the box: Save all packaging materials and damaged items until the claim is fully resolved.
  • Third-party labels: If you bought your UPS label through a third party (like PayPal or Stamps.com), you may need to initiate the claim through their specific shipping portal or merchant dashboard instead.

Federal Express (FedEx)

Option 1: File by Mail using the Physical Form (No Account Needed)

You can completely avoid the online portal by filling out FedEx’s hardcopy claim documentation manually.

  1. Download the Document: Print the official FedEx Claim Form PDF.
  2. Fill out the Details: Manually enter your tracking number, shipment date, sender/recipient addresses, and the dollar value being claimed.
  3. Attach Paper Proof: Include printouts of your supporting documents (like your retail invoice, receipt, or photos of the damage).
  4. Mail the Packet: Send the completed form and evidence directly to their cargo claims department:
    FedEx Cargo Claims Dept.
    P.O. Box 26628
    Salt Lake City, UT 84126

Option 2: Initiate the Process by Phone

If you do not want to wait for mail delivery, you can call their customer service line directly to report the issue.

  • Call: 1.800.GoFedEx (1.800.463.3339).
  • What to tell them: Inform the automated system or the representative that you need to file a cargo claim as a non-account holder. They can initiate a support ticket or walk you through alternate submission methods.

Option 3: Create a Free “User ID” (Without an Account Number)

If you prefer the speed of the digital portal but don’t want a formal, billing-linked shipping account, you can create a free basic FedEx User ID. This only requires an email address and password, avoids attaching credit cards or business information, and gives you instant access to the online claims tool.

File a FedEx Claim Online ► Federal Express (FedEx)